Simply put, credit score is a number that shows your credit worthiness, i.e., how attractive you are to loan providers. It is important to note that it is based on your current income and past ‘credit behaviour’, and not future income and behaviour. You can read this detailed article on credit score.

Improving credit score is not difficult but it requires financial discipline. Don’t go for loans and credit cards unnecessarily, pay your EMIs and card bills on time, track even those loan and bank accounts in which you a joint holder, and it’s good to check your CIBIL report on regular intervals.

Absolutely not. Even if you check it multiple times. The ‘Check your CIBIL Score’ feature only provides information; no loan reporting is made to the bureau.

Did we tell you your data privacy is important for us. Yes? Allow us to say it again: your data privacy is important for us.We analyse only data related to financial transactions for categorisation of the expenses and to help you improve your credit eligibility. We don’t read WhatsApp chats or messages. We don’t access your banking apps. No personal information is ever captured.

For a loan to be disbursed, the e-mandate has to be authorised by your bank. Once you submit the mandate, you must have immediately received a confirmation from your bank. If your e-NACH has got successfully created, it will take not more than 24 hrs for the funds to get credited into your account.

Please retry by clicking on the ‘Resend’ button in the OTP window. Please note that OTP is necessary for signing of agreement and disbursement.

When your PAN is displayed for the first time, you have an option to edit it. You will NOT be able to edit it after confirming.

Disbursement can happen only once the e-mandate is successful. Once you submit the mandate, you must have immediately received a confirmation from your bank. Please get it touch with your bank with the confirmation details.

You can update your email ID in the ‘Profile’ section of My Money app.

The OTP could have expired. Try the ‘Resend’ option in OTP window and get a fresh OTP. The only thing that you need to sign an agreement is an OTP confirmation.

There are no charges of using the My Money App. There are no charges on checking your CIBIL score. We only charge a nominal processing fees, which is applied only on successful disbursement of the loan.

Unfortunately, no and loan application can get rejected if the selfie is not proper. So here are some tips: Ensure proper light is there on the face, make sure your face and neck are clearly visible; you are neatly dressed with no caps, hoods, and jackets; and you are seated in an upright position. And don’t worry, you are beautiful just the way you are!

Yes, it can be rejected for reasons such as selfie not being proper or the e-mandate not getting created.

You can take a personal loan of up to ₹2lakh for a period of up to 12 months. You can take a business loan of up to ₹10 lakh for a period of up to 12 months.

No, the disbursement will happen only into a bank account.

There is no need to worry as you will get your funds in a few hours. In most cases, this happens when your bank doesn't accept IMPS and instead an RTGS transfer is being made. The funds will be reflected in your account in a few hours.

Loan eligibility is calculated on several factors, one of them being analysis of banking transactions. So we won’t be able to calculate eligibility if there are not enough transactions to analyse. (Such a situation can arise if, for example, you have just started working and operating your own bank account.)Please ensure that you have uploaded 12-month account statement of all your bank accounts.